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In Verscend’s new “From the Trenches” podcast, we’ll be digging deep into the challenges facing health plans from month to month during the HEDIS 2018 season, and what they should be doing to prepare for the next step of the process. We’ll also look at the changing role of the quality department and how quality improvement has evolved beyond the annual HEDIS reporting process.
In our premiere episode, we talk with Jenna Fitcher, product director for Verscend’s quality improvement solutions, and Geetha Bhatraj, director of data program management. Listen here:
Jenna Fitcher's primary responsibility is ensuring our solutions meet clients’ needs in support of HEDIS, Star Ratings, and other quality reporting initiatives. She also works to develop and maintain Verscend’s strategy and roadmap for ongoing initiatives.
Geetha Bhatraj has been with Verscend for more than nine years in various roles under data operations. She has worked with more than 50 health plans' data, processing claims for over 30 million lives. Geetha enjoys working with healthcare data analytics to drive improvement in quality of care.
Jenna: The next step is reviewing the results so that provider location data is accurate to ensure that as the plans start requesting medical records, their location data and provider information is clean and complete. This to helps reduce provider abrasion.
Looking for some memorable pointers to help you stay on course for HEDIS 2018? Download our fun infographic and learn what Aesop’s Fables can teach us about quality improvement.
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
Podcast music credit: "Inhaling Freedom" by Nazar Rybak, via HookSounds.